Shipping policy
Last Updated: August 23, 2026
At Infinitikold, we work to make sure your order reaches you safely and on time. Please review the information below before placing your order.
1. Order Processing
Orders are processed after your payment has been successfully confirmed.
Please allow 2–5 business days for order processing and preparation before your order is shipped.
Orders placed on weekends or holidays may begin processing on the next business day.
2. Shipping Times
After your order has been processed, estimated delivery times may vary depending on your location and shipping method.
Typical delivery time:
5–12 business days
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.
3. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking information may take some time to become active after the package has been handed to the shipping carrier.
If you have not received tracking information after the expected processing period, please contact us at:
4. Shipping Costs
Shipping costs are calculated and displayed during checkout based on your delivery address, selected shipping method, and order details.
Any available free-shipping promotions will be displayed on our website or during checkout.
5. International Shipping
We may offer shipping to selected international destinations.
International delivery times can vary depending on the destination country, carrier, customs processing, and local delivery services.
Customers are responsible for providing an accurate and complete shipping address at checkout.
6. Customs, Duties & Taxes
For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Infinitikold does not control customs processing times or charges imposed by local authorities.
7. Incorrect Shipping Address
Please carefully check your shipping information before completing your purchase.
If you notice an incorrect address, contact us immediately at:
We will do our best to update the address before your order is processed or shipped. Once an order has been shipped, we may not be able to change the delivery address.
8. Lost, Delayed, or Stolen Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.
If your package appears to be delayed or lost in transit, contact us at:
We will help you investigate the shipment with the carrier.
Infinitikold is not responsible for packages that are confirmed as delivered to the address provided at checkout.
9. Split Shipments
Depending on product availability and fulfillment requirements, items from the same order may occasionally be shipped separately.
If this happens, you may receive separate tracking information for each shipment.
10. Delivery Delays
While we work to provide accurate delivery estimates, delays can occur due to circumstances beyond our control, including:
- Severe weather
- Carrier delays
- Public holidays
- High-volume periods
- Customs processing
- Incorrect or incomplete addresses
- Transportation disruptions
We appreciate your patience if your order experiences an unexpected delay.
11. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Infinitikold
Email: info@infinitikold.com
Our team will be happy to assist you with your order and shipping questions.