Refund policy

At INFINITI KOLD, we take pride in providing quality apparel and carefully inspect orders before they are shipped. We want you to be completely satisfied with your purchase.

Damaged or Misprinted Items:
If your item arrives damaged, defective, or misprinted, you may request a refund or replacement within 30 days of delivery. Please contact us within 30 days and provide your order information along with clear photos showing the issue. Once the issue is verified, we will determine whether a refund or replacement is appropriate.

Customer-Induced Issues:
Refunds or replacements are not available for issues caused by the customer, including but not limited to:

• Changing your mind after placing an order
• Ordering the wrong size
• Selecting the wrong color
• Selecting the wrong design or product
• Providing an incorrect shipping address
• Normal wear and tear or damage caused after receiving the item
• Improper washing, drying, or care of the apparel

Because our products may be made to order, we strongly encourage customers to carefully review their size, color, design, shipping information, and order details before completing their purchase.

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and unworn
• Be in the same condition in which you received it
• Include the original packaging, where applicable
• Include proof of purchase or your order number

Items that do not meet these conditions may not be eligible for a refund.

 Items That Cannot Be Returned

Certain items may not be eligible for return, including:

• Items that have been worn, washed, or used
• Items damaged after delivery due to improper use or care
• Items returned after the 30-day return period
• Gift cards or other non-returnable items, where applicable

If you are unsure whether your item qualifies, contact us before sending it back.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at:

 

By placing an order with INFINITI KOLD, you acknowledge and agree to the terms of this 30-Day Refund & Replacement Policy.

If you have any questions, concerns, or need assistance with your order, our customer service team is here to help. Please contact us at info@infinitikold.com, and we’ll be happy to assist you.