Refund policy
30-Day Refund & Replacement Policy
At INFINITI KOLD, we take pride in providing quality apparel and ensuring our customers receive the products they ordered.
Because many of our products are made to order, we maintain the following refund and replacement policy.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
To request assistance, email info@infinitikold.com with:
- Your order number
- A description of the issue
- Clear photographs showing the damage, defect, misprint, or incorrect item
After reviewing your request, we will determine whether a refund or replacement is appropriate.
Return Eligibility
Returns are accepted only for qualifying damaged, defective, misprinted, or incorrectly fulfilled merchandise.
Items should be:
- Unworn and unused, apart from reasonable inspection
- In their original condition, except for the reported issue
- Accompanied by proof of purchase or an order number
Original packaging should be retained when reasonably possible.
Non-Returnable Items
Because our apparel may be produced specifically for each order, we generally do not accept returns, refunds, or exchanges for:
- Changes of mind after placing an order
- Incorrect sizes selected by the customer
- Incorrect colors or designs selected by the customer
- Normal wear and tear
- Damage caused by improper washing, drying, or garment care
- Damage caused by misuse after delivery
Please carefully review your size, color, design, and order details before completing your purchase.
Return Authorization
Please contact info@infinitikold.com before returning merchandise.
Do not send items back without receiving return instructions.
For approved returns involving damaged, defective, misprinted, or incorrectly fulfilled merchandise, INFINITI KOLD will provide return instructions and cover reasonable required return shipping costs.
Refunds & Replacements
Once your claim has been reviewed and approved, we will arrange an appropriate refund or replacement.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Customer Service
If you have questions about your order or need assistance, please contact:
INFINITI KOLD
Email: info@infinitikold.com
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.
Thank you for choosing INFINITI KOLD.
COLDER THAN COLD. NEVER FAZED. FOREVER KOLD.